What advantage does 'remote diagnostics' provide to KUKA users?

Remote diagnostics significantly enhances the support experience for KUKA users by enabling technicians to troubleshoot problems without needing to be physically present at the site. This capability allows for quicker response times when issues arise, as problems can be identified and often resolved remotely. It reduces downtime significantly — since a technician does not have to travel to the location to assess the situation, the resolution process can begin almost immediately.

Furthermore, remote diagnostics often utilizes tools that allow for monitoring and analysis of machine data, which can lead to proactive maintenance and the anticipation of potential issues before they escalate. This advantage streamlines operations and allows users to maintain productivity levels more effectively. While some might think that aspects like automation of troubleshooting or the removal of the need for maintenance checks are beneficial, they do not capture the essential advantage of immediacy and efficiency provided through remote diagnostics.